Returns & refunds

In short: if something arrives damaged, incorrect or missing, tell us within 7 days of delivery and we’ll replace it or refund you. We can’t take back items that arrived correct and undamaged.

Damaged, incorrect or missing items

• Email info@jpsupplements.com within 7 days of delivery with your order number and a photo of the item and its packaging.
• We’ll send a replacement or refund the item, whichever you prefer.
• You don’t need to send anything back unless we ask. If we do, we arrange and pay for the courier.

Items we can’t accept back

Lyophilised research materials are stored at -20 °C until dispatch. Once a vial has left our storage we can’t confirm how it was kept, so we don’t accept returns of items that arrived correct and undamaged, whether opened or unopened.

Cancelling an order

You can cancel an order at any time before it’s dispatched. If you’ve already paid, we refund the full amount.

How refunds are paid

Approved refunds are paid by EFT to the account the payment came from, within 7 business days of approval. Refunds for damaged, incorrect or missing items include any express delivery fee you paid.

Questions

Email info@jpsupplements.com and include your organisation name and order number. These terms form part of our terms of sale.